Overview
The Sabre® Red™ App Centre is the industry’s first B2B app marketplace, where agents can shop and download Red Apps that extend the capabilities of Sabre® Red™ 360. With the power of Red Apps, travel agencies have the ability to customize their workspace to fit the specific needs of their agency. The Sabre Red App Centre is part of Sabre Travel Network®.
Navigate Through The Site
The Sabre® Red™ App Centre site is designed to easily navigate, find all necessary information about our marketplace, and browse available applications. From the main page of the Red App Centre you can browse available apps in the Red App Directory, see featured Apps, and find general information about the Red App Centre marketplace under the About section. For more in-depth guides and instructions, please go to the Support page.
After a successful login as a Buyer, Agency Admin, or Certified Provider, you will automatically be taken to the Admin Centre panel. This section is always accessible from the top right drop down menu. Registered Buyers have the ability to order Red Apps that will then be provisioned to the requested workstations. Buyers can also check the status of their existing orders. Certified Providers have access to create new Red Apps and easily post their application in the marketplace, as well as manage all of their orders.
Admin Centre - Buyers
As a Buyer you will have the following sections available:
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Dashboard
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Messages
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My Red Apps
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Orders
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Reports
Use your left menu bar to navigate to the desired section.
Dashboard
The Dashboard was created to give you a quick overview of the available buyer options, as noted below:
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Recent Messages – Displays your recent messages.
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Pending Orders – Displays submitted Orders which may still require Provider confirmation or other action.
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Orders History – Displays your recently completed Orders.
Messages
In the Messages section, all of your messages are stored and organized into the following folders:
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Inbox / From Users (stores all notifications coming from the other users)
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Inbox/ From System (stores all notifications coming from the Red Apps Centre)
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Sent (stores all messages sent by you)
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Archive (stores all messages, that you decided to archive)
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You may use the sorting or search functionality with filters to easily find the message you are looking for. You can move any message to your Archive folder. If a message is moved by mistake, there is a procedure to Restore Message back to the Inbox folder. By using the blue Compose button, you may create a new message to contact person from your ordered app – Purchase Contact. |
My Red Apps
Under the My Red Apps section you will find all successfully Purchased Red Apps. Clicking on the Red App Name will direct you to the Red App Directory page
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You may use the sorting or search functionality to easily find the information you are looking for. |
Click the View More button, to see more details about particular Red App:
Orders
In this section you can check the status of Orders, process Pending Orders, and review your Orders History. Please use your left menu to switch between the scopes. Each Order row contains a Status bar which displays the progress of your Order. There are certain types of orders that may require your action before processing. (e.g. Red Apps with negotiated pricing). Those will be indicated with the orange or blue status bar.
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You may use the sorting or search functionality with filters to easily find the Order you are looking for. Use the Action Required/All Orders switch to limit the list to only those Orders that require your action. |
Click View More on a particular Order to see the details of that Order, including a status bar with a note on the current step of the ordering process.
In this view you may also be asked to perform an action for certain types of orders such as those with negotiated pricing. Read more in [SPECIFIC WORKFLOWS DESCRIPTION – ORDERING]
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If you want to cancel some order, please send an email to applications.support@sabre.com with the order details: Order ID, Red App Name and PCCs you want to cancel. |
Buyer - Reports
In the Reports section your purchase and usage data is available in a clear tabular view. You may also Export the range of data to a CSV file.
Admin Centre - Provider
As a Provider you will have the following sections available:
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Dashboard
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Messages
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My Red Apps
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Orders
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Reports
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Resources
Use your left menu bar to jump to the desired section.
Dashboard
The Dashboard was created to give you a quick overview of your available Provider options.
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Recent Messages – Displays your recent messages.
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Pending Sales – Displays Orders which may require action e.g. send a price quote for a Red App.
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Red App Updates – Highlights recent status changes on your uploaded Apps.
Messages
In the Messages section, all of your messages are stored and organized into the following folders:
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Inbox / From Users (stores all notifications coming from the other users)
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Inbox/ From System (stores all notifications coming from the Red Apps Centre)
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Sent (stores all messages sent by you)
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Archive (stores all messages, that you decided to archive)
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You may use the sorting or search functionality with filters to easily find the message you are looking for. You can move any message to your Archive folder. If a message is moved by mistake, there is a procedure to Restore Message back to the Inbox folder. By using the blue Compose button, you may create a new message to contact the buyers of your Red Apps. |
My Red Apps
The My Red Apps section contains a table with information about each of your Red Apps, from Proposal to Published status. Clicking on the Red App Name will redirect you to the Red App Directory page.
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You may use the sorting or search functionality with filters to easily find the information you are looking for. All statuses marked with blue require Provider action. |
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From the My Red Apps section you may also Submit a Proposal. |
Click the View More button to the right of the Red App you are interested in to see details, including the current status, and Manage New Version or Edit your Storefront. By changing the top tab you can also explore related Reports.
In the bottom table you may also review Submitted Bundles for that Red App with the latest status. If your app failed Validation, you can check the reason by clicking on Validation Failed button. This information is also sent to Provider via email.
By clicking on the Proceed button in the Manage New Version panel you will be presented with the details of the current certification step, with a description of the required action (e.g. Post Cert Result). In the same section, you can modify storefront details of your unpublished Red App that is still in the certification process. You can also review the changes before publishing by using Preview recent edits button in Review section.
Once you click Edit in the Edit your Storefront panel, you will be moved to the Edit Red App page where you can modify the details of your currently Published Red App (e.g. edit Red App Description, add Screenshots etc.).
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When you do not have a Red App version in the certification process you will see an option to Submit a New Bundle instead of Manage New Version. |
Orders
In this section you can check Oder status, process Pending Sales, and review your Sales History.
Please use your left menu items to switch between the two.
If you have Private Apps, you can manage them in the dedicated section.
On each Order row there is a Status bar to inform you on the progress of your sale.
Click View More on a particular Sale order to see the details of that order, including a status bar with a note on the current step of the sales process. Click Process to perform the action required for that sale - e.g. Submit Pricing for an App with negotiated rates.
The Sales History menu will lead you to the list of your finalized Purchases – successful, declined or removed.
By clicking View More on a particular Order, you are able to see the details about who ordered the app and for which PCC(s).
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You may use sorting or search functionality with filters to easily find the Order you are looking for. Use the Action Required/All Sales option to limit the list to only those that require your action. |
Reports
The Reports section displays your Sales history and Usage Data in a clear tabular view.
You may also Export the range of data to a CSV file.
By clicking More on the App row, you may see detailed reporting for that Red App.
Resources
In the Resources section the Developer will find all necessary documentation, guides and links to support the development and releasing of new Red Apps.
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Please review this section periodically for new versions of Red Apps SDK notifications. |
Specific Workflows - Managing Apps
After a Red App Proposal has been accepted, a bundle must be uploaded for further processing.
In Certify Your Red App section we will help you to manage the whole process.
Progress bar seen below helps you to track where your Red App is in the certification process.
Submit The Bundle
If you do not have a Red App in the certification process yet, you will see an option to Submit a New Bundle under Red App view. Click Submit to start the process of uploading your new Red App version.
Fill in all necessary fields, upload the bundle file and hit Submit.
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Please note that Initial Red App Description field is to provide the plain text description that will be used on Agency Admin Tool under SRW for Agency Admin reference only. You will be able to provide the Red App Description to be displayed on Red App Centre in multiple languages at a later stage. |
When your Red App bundle is submitted, Sabre’s automated Validation Service (SVS) will run initial technical validation of the Red App Bundle. If any errors are identified, the Red App Certified Provider that submitted the bundle will receive a detailed message in the Message Centre. This message will indicate what actions are needed to complete validation. After successful validation of SVS, Sabre will push the Red App bundle to Sabre Red 360 Certification environment for Certified Provider validation.
During this phase your app may receive following statuses:
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Submitted - Red App submitted for automatic validation.
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Validated - Red App validated.
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Validation Failed - Automated validation has failed. Please submit new bundle or contact Sabre.
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Failed on CERT - Red App provisioning to Workspace Certification failed.
Validation on CERT
At this stage your app has been successfully pushed to the CERT environment.
After testing the Red App on CERT, you need to mark the Red App as either Passed or Failed.
If you mark your Red App as Passed, it will proceed with the Certification Process.
If you mark your Red App as Failed, you will be able to make necessary changes and resubmit the Red App Bundle.
During this phase your app may receive following statuses:
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Ready on CERT - Red App provisioning to Sabre Red 360 Certification platform completed.
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CERT Test Failed - Testing of Red App failed on Sabre Red 360 Certification platform.
Certification
Certification means your app is scheduled for a Sabre Certification Engineer to certify.
If the Red App does not pass Certification criteria, you will be contacted with detailed information on the reasoning of the failure and any recommendations available to address the problems found. This process, depending on the number of Red Apps that are on queue to be reviewed, can take up to 15 business days. After successful certification by the Certification Engineer, the app will be pushed to the Sabre Red 360 Production environment.
During this phase your app may receive following statuses:
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CERT Test Passed - Testing of Red App passed on Sabre Red 360 Certification platform. App is scheduled for Certification.
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Certified - Red App is certified.
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Certification Failed - Certification failed. Please submit new bundle or contact Sabre.
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Under Review - Red App is under final Sabre Business review and scheduled for Sabre Red 360 Production.
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Approved - Red App is scheduled for Sabre Red 360 Production.
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Failed on PROD - Red App provisioning to Sabre Red 360 Production platform failed.
Testing on PROD
Congratulations! Your app was successfully certified! Now, you can test your app on PROD with Beta tester(s).
After testing the Red App on PROD, you will need to mark the Red App as either Passed or Failed.
If you mark your Red App as Passed, it will be pending for Sabre to publish the app to the Red App Centre Storefront.
If you mark your Red App as Failed, you will be able to make necessary changes and resubmit the Red App Bundle.
During this phase your app may receive following statuses:
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Ready on PROD - Red App provisioning to Sabre Red 360 Production platform completed.
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PROD Test Failed - Testing of Red App failed on Sabre Red 360 Production platform. Sabre is to investigate.
Publishing
When you approve your tests on Production your Red App will be ready to be published. Please verify that your storefront (e.g. Red App icon, description) is complete. You can check how your Red App page will look like in Review tab, by clicking on Preview button. If you are ready to publish your Red App, please mark it as Ready to be Published.
During this phase your app may receive following statuses:
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Prod Test Passed - Testing of Red App passed on Workspace Production platform and is ready to be published.
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Published - Your Red App has been published to Red App Centre.
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If your Red App has already Published versions, the latest version will be automatically published after marking it as PROD tests Passed. |
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Please note that you can submit new version only when the most recent version is in following status: Published, Validation Failed, Certification Failed, Rejected, CERT Test Failed (because of developer), PROD Test Failed (because of developer) |
Provider With Multiple Developers And Apps
There is option for Provider to enable a structure for multiple developers per Company. It is possible to appoint selected developers to be responsible only for specific Red Apps within the Provider company.
For more information and set up, please contact Red Apps Support – redappssupport@sabre.com.
Specific Workflows - PF Keys and Scribe Scripts Distribution
Overview
We’re taking away the hassle of managing your own agency-wide PF Keys and Scribe scripts! Use Sabre Red App Centre’s to easily manage and distribute your PF Keys and Scribe script bundles to your agents using Sabre Red 360.
How does it work? Your PF Keys and Scribe script bundles will be wrapped as a Sabre Red App. Just like our traditional Sabre Red Apps, admins can easily distribute these bundles to as little or as many agents as needed via our provisioning tool, increasing efficiency and productivity. Please review the following steps to learn more.
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Users must be upgraded to the Sabre Red 360 to upload and distribute agency PF Keys via Red App Centre. |
Create a New PF Keys App
To create a new PF Keys App through Sabre Red App Centre, complete the steps below:
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Login to Sabre Red App Centre.
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Click on My Red Apps from the left side menu. A drop-down menu will appear.
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Click on PF Keys and Scribes.
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Click on Submit a New PF Keys App.
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Fill out applicable fields and upload your PF Keys bundle. Please provide beta tester user(s) by PCC in your submission.
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Click “Submit.”
Submit
After uploading your PF Keys bundle, Sabre’s automated Validation Service (SVS) will run tests for initial technical validation, then wrap the PF Keys bundle as a Sabre Red App. This step will take up to three business days.
Test
After successful validation of SVS, the PF Keys bundle will be available for your beta test user(s) on the production environment of Sabre Red 360 to ensure the PF Keys bundle functions properly. To test, have your selected beta test users complete the steps below.
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Login to the production environment Sabre Red 360.
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Click on the dotted dropdown menu under Command Helper.
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Click on PF Keys
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Your new PF Keys should populate below the Command Bar. Test the PF Keys to ensure they function properly.
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Once the beta test user(s) have tested in the production environment of Sabre Red 360, the Red App Centre admin will need to Pass or Fail the PF Keys bundle in Sabre Red App Centre under the My Red Apps tab. Select the Details button for the specific PF Keys app.
Publish
If the PF Keys bundle has passed beta-testing on the production environment of Sabre Red 360, it will be published and ready to order (this step may take up to one business day). If the PF Keys bundle has failed testing, it will be removed from the production environment and you will need to resubmit a new PF Keys bundle.
Distribute
Just like ordering a regular Red App, you can order and distribute your new PF Keys through Sabre Red App Centre. Complete the steps below.
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Login to Red App Centre.
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Click on Orders from the left side menu.
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Click on PF Keys and Scribes.
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Select the PF Keys you want to distribute.
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Finally, select or upload PCCs to distribute the PF Keys to and press submit.
Create a New Scribe Script
To create a new Scribe script through Sabre Red App Centre, complete the steps below.
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Login to Sabre Red App Centre.
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Click on My Red Apps from the left side menu. A drop-down menu will appear.
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Click on PF Keys and Scribes.
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Click on Submit a New Scribe App.
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Fill out applicable fields and upload your Scribe script bundle. Please provide beta tester users by PCC in your submission.
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Click Submit.
Submit
After uploading your Scribe script bundle, Sabre’s automated Validation Service (SVS) will run tests for initial technical validation, then wrap the Scribe script bundle as a Sabre Red App. This step will take up to three business days.
Test
After successful validation of SVS, the Scribe script bundle will be available for your beta test user(s) on the production environment of Sabre Red 360 to ensure the Scribe script bundle functions properly. To test, have your selected beta test users complete the steps below.
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Login to the production environment of Sabre Red 360.
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Click on the Tools and select Scribe Scripts.
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Execute the Scribe script(s) to ensure they function properly.
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Once the beta test user(s) have tested in the production environment of Sabre Red 360, the Red App Centre admin will need to Pass or Fail the Scribe script bundle in Sabre Red App Centre under the My Red Apps tab. Select the Details button for the specific Scribe script.
Publish
If the Scribe script bundle has passed beta-testing on the production environment of Sabre Red 360, it will be automatically published and is ready to order. If the Scribe script bundle has failed testing, it will be removed from the production environment and you will need to resubmit a new Scribe script bundle.
Distribute
Just like ordering a regular Red App, you can order and distribute your new Scribe script through Sabre Red App Centre. Complete the steps below.
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Login to Red App Centre.
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Click on Orders from the left side menu.
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Click on PF Keys and Scribes.
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Select the Scribe script you want to distribute.
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Finally, select or upload PCCs to distribute the Scribe script to and press submit.
Updating an Existing PF Keys App or Scribe Script
To update an existing PF Keys app or Scribe script, complete the steps below.
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Login to Sabre Red App Centre.
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Click on My Red Apps from the left side menu. A drop-down menu will appear.
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Click on PF Keys and Scribes. A table with information on all your existing PF Keys apps and Scribe scripts will appear.
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Click on the Details status button on the specific PF Keys app or Scribe script you would like to update.
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Once inside the specific PF Keys app or Scribe script, click on Submit New Version.
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Fill out applicable fields and upload your updated PF Keys or Scribe script file(s). Please provide beta test user(s) information by PCC in your submission.
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Click Submit.
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Testing will be available immediately for beta test user(s).
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Once testing is complete, Pass or Fail the updated PF Keys bundle in Red App Centre.
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When approved, the updated PF Keys app or Scribe script will be available to order in one business day.
Specific Workflows - Ordering
In this section we present all Ordering procedures depending on the type of the Red App e.g. Public/Private, with or without intervention etc. The ordering procedure for public Red Apps is initiated on the Red App Directory by the Buyer. Private apps are managed solely by the Developer in the Admin Centre panel. Some apps may require intervention on the Buyer or Provider side. All options are outlined below.
Automatic Activated And Manual Activated Red Apps
The Automatic Activation Order feature saves time by allowing the agency to automatically activate an app for selected PCCs or EPRs when placing the order. Agencies can choose to use this option, or the Manual Activation Order option, which requires manual provisioning of the apps within the Sabre Red 360 agency admin tool (AAT).
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After placing an Automatic Activation Order, the Red App will be automatically provisioned and activated for users provided in that order. All subsequent versions of that Red App will be automatically activated for your users. Automatic Activation Orders do not require the Agency Administrators to activate the Red App in the Agency Admin Tool found in Sabre Red 360. |
Orders on SCCODE, PCC and EPR level
There is an option to place an order at the SCCODE, PCC or EPR level to your convenience:
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SCCODE level - Red App will be available for all PCCs under the buyer’s SCCODE (also called "Entire Agency Orders")
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PCC level - Red App will be available for entire PCC(s) specified in the order
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EPR level - Red App will be available for selected EPRs
To order a Red App only for selected EPRs, please choose My PCC Only or Build a List od PCCs option. In the next step you will be able to choose Order on EPR level option, and then select the EPRs by clicking on them.
Free Apps And Apps With Pricing Model
Sabre Red Apps can be either Free or Paid. For the paid ones, provider has to specify the pricing model.
Red App Pricing Options
Red Apps Provider can choose between flexible pricing options to set the pricing for apps:
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Red App can be priced per User (per PCC or per EPR) and/or per Transactions
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Fee recurrence can be one-time, annual or monthly
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Red App price can be fixed, depended on the number of ordered users (price ranges) or negotiated for each agency
Paid Apps With Negotiated Price
Some paid Red Apps can have Negotiated Price. In such case, after ordering the app, the order is going to Waiting for Pricing status (Pricing Required for Provider). Such orders can be found in Pending Orders menu. The Red App provider has to go to Order Details view then, and propose a pricing for the agency (it will be applicable to all PCCs in the particular SCCODE), what will change the order status to Approval Required (Pricing Submitted for Provider). The buyer can either Accept or Reject the offer in Order Details view. If the order is accepted, it will be automatically provisioned to the Sabre Red 360.
Apps With Intervention
Some Red Apps may require Provider intervention before get provisioned to Buyer requested PCC(s). If the order is made for a Red App with intervention, it will be listed for the Provider under the Pending Sales section to approve that sale.
When the order is Approved it will be provisioned to Sabre Red 360 and moved to the Orders History folder for the Buyer and the Sales History folder for the Provider. Please look up your Order in History to validate if the order was processed successfully.
Private Red App Ordering Process
If you are a Provider of a Private App, an additional Private Apps menu item will be available for you under Orders menu. It allows provisioning of Private Red Apps. Process steps are similar as for Public Apps ordering:
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Select Red Apps
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Identify Users
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Review
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Submit Sale
When an order is placed it will be available in the Provider’s Sales History folder for further reference.
Please look up your Sale in History to validate if it was processed successfully.
Block Entire Agency Orders
If you are a Provider you may request to block Orders for the Entire Agency for your specified Red App. This may prevent bulk orders by Agency Buyers. This can only be requested via Red Apps Support – redappssupport@sabre.com.
